4M Research, Inc.
  • Huntsville, AL, USA
  • DOE
  • Hourly
  • Full Time

Competitive Benefits


4M Research, Inc. (4M) is a Woman owned small business established in 2007 and headquartered in Huntsville, AL.  4M specializes in Systems and Software Engineering and Analysis, Information Technology, Planning and Analysis, and Field Support Services to a variety of customers including MDA, NASA, and AMCOM.  Our continuous and rapid growth is attributable to the caliber of employees 4M strives to hire and retain. 

We are currently seeking a PC Maintenance Technician for our Huntsville, AL location.

DUTIES OF POSITION:

A PC Maintenance Tech is responsible for performing tasks which require touching the desktop. Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances. 

 A PC Maintenance Tech must possess excellent communication skills including verbal, written, and telephone etiquette.  Above average ability to interpret, analyze, troubleshoot and resolve technical problems.  Must be decisive, conscientious and interact well in a team environment or training capacity.  Have a strong desire to learn and be able to follow policies and procedures.  Must demonstrate the ability to work well with a minimal amount of supervision.  Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment.  Must provide a high level of interfacing with co-workers and communicate effectively with the clients, IT personnel and management.

 Customer Service Requirements:  

  • Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements at a moment's notice, sometimes in very stressful situations
  • Provide desk-side information technology support to U.S. Army war-fighter customers/users at a military installation
  • Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing.
  • Must correspond professionally and promptly with co-workers and supervisors, in person, verbally and in writing
  • Must be able to interface with individuals and military/civilian professionals at all levels of the organization
  • Must have good organizational skills and be able to work independently
  • Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others

 Technology Requirements:

  •  Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network
  • Install and maintain peripheral equipment such as printers, modems, scanners, etc.
  • Familiarity and expertise in various operating systems (Windows 10, Windows 7, etc.)
  • Familiarity and expertise in mobile devices (blackberries, Apple IOS, Android, etc.)
  • Familiarity and expertise in business applications such as Microsoft Office and Adobe products and/or customer-defined/Army application suites.
  • Install, configure and maintain network applications and application distribution systems
  • Ensure system security in compliance with customer policy including virus protection
  • Implement and maintain network standards and guidelines
  • Utilize tools sets such as Symantec Ghost, Active Directory, Remote Desktop, etc.
  • Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.
  • Maintain skill set required to do job
  • Maintain an awareness of trends within the technology industry, researching and testing to determine how they could be implemented within the organization.
  • Perform other hardware and software tasks as assigned
  • Awareness of Army compliance requirements, such as AR 25-2, Security Technical Information Guidelines, and RMF process.
  • Update systems with IAVA updates and anti-virus updates

Education/Experience Requirements:

  • Associate's degree and two years of experience (Four years experience accepted in lieu of a degree)
  • Active Secret Clearance
  • Security+ Certification
4M Research, Inc.
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